Return & Refund offers returns for products within only fourteen (14) days of receipt of the shipment to you if the product is eligible for return. Products that are not eligible for return cannot be returned under any circumstances.

After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund according to the payment method. Your refund is subject to the condition of the returned product.

Products eligible for returns will only be accepted under the following conditions:

  • Electronics
    • The product must be returned with the original packaging, sealed, and unopened.
    • If the product has been used, the product’s original box was opened, or the original seal was removed, we will decline the refund unless there is a manufacturing defect.
    • If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.
    • Mumerz has the right to determine if the item is to be repaired, returned to the customer, or refunded.
  • Beauty and Health
    • Hair, personal care, and vitamin-dietary supplements products are not eligible for return.
    • Beauty (Cosmetics, Skin Care, etc.), and Health products that are opened or used will not be returned.
  • Fashion
    • Apparel such as underwear, swimwear, and socks are not eligible for return.
    • Apparel products are eligible for return only if they are unused, unworn, unwashed, or undamaged, with all their labels and tags completely intact, and in original packaging..
  • Outdoors
    • Products eligible for return can be returned only if the product is not used and is in the original packaging.
  • Toys & Games
    • Dressing-up costumes are non-returnable.
    • Toys and Games that are used, activated, or missing parts will not be accepted for return.
  • Baby Products
    • Hygiene-related products, feeding and training accessories, diapers, and accessories, and bath care products are not eligible for return.
    • Baby products eligible for return must be returned with the original packaging, sealed, and unopened.
  • Books
    • Books that are eligible for return will only be accepted if unused, not torn, or damaged, and in their original condition.
  • General conditions applicable to all returns
    • reserves the right to decline any item(s) that do not meet the guidelines or conditions about returns. The customer shall not be entitled to a refund for the Rejected Item(s).
  • Refund policy:
    • Refund is only accepted in the case of manufacturing defects.
    • To be eligible for a return due to Manufacturing defects, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Items on sale or promotion can only be exchanged if in original condition and not refunded.
    • Gifts by Mumerz are not eligible for any replacement or return.
    • To complete your return, we require a receipt or proof of purchase.
    • Refunds will be only accepted if you have notified us within 14 days by contacting our customer care support from the day you received your purchase.
  • Refunds (if applicable):
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • We will also notify you of the approval or rejection of your refund.
    • If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Exchanges (if applicable):
    • We only replace items if they are defective or damaged. You can contact our customer care team if you need to exchange it for the same item.

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